Our Services
Good Neighbour Scheme
Remember, there are no strangers here, just friends you haven’t met yet.
The SCCCC Good Neighbour Scheme is our befriending service for the over 65s in Sheffield and Doncaster. Are you over 65 and live in Sheffield or Doncaster?
Perhaps you spend more time at home than you used to, or you feel isolated? Would you enjoy a regular visit from one of our dedicated and friendly visitors for a cuppa and a chat?
Don’t just take our word for it, but this SCCCC service could make all the difference, especially for older people on their own with no family nearby.
This is what 91-year-old Jean says about our Good Neighbour Scheme:
“The visiting has completely changed my life. I feel more confident and am sleeping much better….”
You can get in touch for a referral by calling us 0114 2505290 (Option 2) or send an email to mail@scccc.co.uk (Enquiries only. Please do not share personal details).
Discover more about how to make a referral and the Good Neighbour Scheme
Good Neighbour Scheme
Telephone Support Service, Sheffield
Having someone to talk to regularly makes all the difference to our mental wellbeing.
Are you over 55, feel lonely or isolated, and would like to talk to someone over the telephone on a regular basis? As part of SCCCC services, we offer telephone support for older people living in Sheffield.
We match you with a friendly volunteer who rings regularly, making sure you feel socially connected. You never know, you may enjoy putting the world to rights and become good friends! Telephone Support Service Sheffield referrals can be from health professionals, family, friends, and potential service users.
0114 2505290 (Option 2) mail@scccc.co.uk
If you have questions or are unsure, take a look at our FAQs
PenPal Scheme, Sheffield
There is nothing nicer than receiving a handwritten letter through the post.
The SCCCC Pen pal Scheme was created in 2020 as a response to Covid-19. We were conscious of the need to keep vulnerable, isolated, and older people in Sheffield connected. So we invited members of the public to send us ‘happy post’ that we could pass on to service users of the Good Neighbour Scheme, at a time when face-to-face interaction was either banned or difficult because of social distancing. That’s how this SCCCC service began, and the Pen pal Scheme is still going strong!
Referrals to the scheme can be from healthcare professionals, family, or friends, or you can refer yourself.
0114 2505290 (Option 2) mail@scccc.co.uk
Read more about how our Pen pal Scheme works
Hospital to Home Service, Sheffield
Working closely with Sheffield Teaching Hospitals, ICB, and community health professionals, SCCCC services provide timely support to vulnerable and frail patients over 55 upon discharge from hospital. We will make sure patients have transport from hospital to home.
Not only that, but we will also be on-hand for emergency food shops, mobility equipment deliveries, access, and environmental visits.
Your health professional can refer you to us by contacting us:
0114 2505290 (Option 2)
scccc.referrals@nhs.net (N.B. Personal details can be shared.)
Discharge Lounge Sheffield
The SCCCC Discharge Lounge provides assistance to those over 55 who have been in hospital and are well enough to go home with some support but have no other way to get home.
This SCCCC service ensures the patient is escorted home safely if they have no other way of returning home after a stay in hospital. Our dedicated team will make sure that patients are settled in happily with a cup of tea, and we check that the heating is on, if required.
Operating between 9 am and 5 pm from Monday to Friday, referral to the SCCCC Discharge Lounge is by health professionals only, who can call:
0114 2505290 (Option 1)
scccc.referrals@nhs.net (N.B. Personal details can be shared.)
Trusted Assessor Scheme
What is it?
The Trusted Assessor Scheme is a national initiative designed to reduce delays when discharging people from hospital.
Providers adopt assessments carried out by suitably qualified ‘Trusted Assessors,’ who work under a formal written agreement. This SCCCC service is provided in Sheffield, assessing individuals in their home for minor aids such as toilet equipment or raising furniture. We also work proactively to help to prevent falls in the home, working with our service users to avoid trip and fall hazards, which may require cleaning floor spaces to enable clearer access around the home.
Again, individuals can only be referred to the Trusted Assessor Scheme by health service professionals, by calling us on:
0114 2505290 (Option 1)
scccc.referrals@nhs.net (N.B. Personal details can be shared.)
Home from Hospital, Doncaster
Available to anyone over 18 living in Doncaster, the SCCCC Home from Hospital service is a person-centred plan beginning with pre-hospital discharge, then continuing for four weeks after discharge. We help patients to regain confidence following a stay in hospital, empowering them to reconnect with friends and neighbours in their local community.
We provide support with tasks like:
- Cleaning/light housework
- Assistance with funding applications
- Sorting out bills
- Shopping
The SCCCC Home from Hospital service is available for self-referral and by healthcare professionals by calling:
0114 2505290 (Option 4)
scccc.referrals@nhs.net (N.B. Personal details can be shared.)
Download Leaflet
Back Home Scheme, Sheffield
Similar to the scheme in Doncaster, Back Home Scheme Sheffield is a four-week person-centred plan to empower those over the age of 55 to settle back into their home and community and regain confidence following a hospital discharge. As well as offering support, Back Home Scheme Sheffield is a preventative programme to help reduce hospital readmissions.
Here are just a few examples of how we can help:
- Support for claiming attendance allowance to help pay for long- term service requirements
- Blue badge application support
- Cleaning/light housework
- Short-term help with sorting bills and setting up direct debits for longer-term needs.
Here are just a few examples of how we can help: • Support for claiming attendance allowance to help pay for long- term service requirements • Blue badge application support • Cleaning/light housework • Short-term help with sorting bills and setting up direct debits for longer-term needs.
0114 2505290 (Option 6)
scccc.referrals@nhs.net (N.B. Personal details can be shared.)
Download Leaflet
More About the Back Home Scheme
The leaflet below and examples listed show how we can help.
Download Leaflet
- Cleaning Light housework. Support to arrange deep cleaning or de-cluttering. Support to arrange long-term cleaning solutions
- Laundry Helping to wash and dry clothing and bedding, helping to set up future laundry service if needed.
- Shopping and if where mobility is good, going with service user to build confidence. Help to set up online shopping if needed or to locate a support worker for long-term needs
- Food we will work with the service user to discuss meal options that suit their mobility and dietary requirements, such as ready meals or meals-on-wheels assessment for property external and internal (including level 1 falls risk)
- Bills Help with paying bills in the short term, helping to set up direct debits for longer-term needs
- Prescriptions Collection of prescriptions for the short term. Support to find a delivery service for the long-term if needed.
- Medication prompting Help to find longer-term solutions such as Nomads or electronic prompting and dispensing machines.
- Appointments Help to make medical appointments, escorting to appointments (mobility dependent) Help to find a long-term solution for accessing appointments
- Support to claim attendance allowance, helping pay for services needed long-term
- Link with community policing and other core services if the service user has concerns around safety.
- Support to apply for a blue badge
- Help to find tradespeople or to contact Housing officers.
- Help to integrate into community clubs
- Emotional support
- Help to purchase and/or navigate smartphone or tablet
- Being with the service user for first visit from a new service provider e.g. cleaner
- Fire alarm test and fire safety referral
- Help to purchase suitable clothing a& footwear for individual’s mobility needs
- Help with accessing specialist groups/services such as bereavement, MS, Carers etc.
- Moving of small items and trip hazards around the home to clear walkways and reduce falls
Adverse Weather Support
Bad weather can have a serious impact on providing care within the community, causing delays and cancellations of important health appointments. Launched in 2022, SCCCC Adverse Weather Support assists health professionals to carry out health appointments across Sheffield during adverse weather conditions, when they cannot attend by normal means.
SCCCC staff have been trained to drive our specially adapted 4 x 4 all-terrain vehicle, allowing the safe transportation of staff and patients in all weathers.
We only accept referrals from health professionals on:
0114 2505290 (Option 1)
scccc.referrals@nhs.net (N.B. Personal details can be shared.)
Temporary Key Safe Loan
Available for the over 55s, we loan out temporary key-safes for a period of 4-6 weeks to people who need them.
They help to prevent delayed hospital discharges by providing temporary key access for carers, until a permanent key-safe can be fitted.
Referrals can be from health professionals, family, friends or self-referral on
0114 2505290 (Option 1)
scccc.referrals@nhs.net (N.B. Personal details can be shared.)
High Seat Chair Loan
This SCCCC service involves the loan of high seat chairs for a period of 6-8 weeks.
These are primarily for patients who have had hip, knee, or heart surgery. Delivered and collected by SCCCC staff, chairs are loaned out on a first-come, first-served basis, providing patients meet the required criteria. We simply require a deposit of £20 per chair, which will be refunded on its return. In addition, we have a small number of end-of-life chairs available.
Referrals are accepted from health professionals, family, friends or potential service users.
0114 2505290 (Option 1)
scccc.referrals@nhs.net (N.B. Personal details can be shared.)
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Make a donation today to assist SCCCC to maintain the level of care that all of our friends and families deserve. Your donation will go a long way to improving the level of care across the region.
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